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Terms of Service

Introduction

These Terms of Service (hereinafter referred to as the "Terms") define the conditions for using the services (hereinafter referred to as the "Service") provided by TK Assistant Services G.K. (hereinafter referred to as the "Company") on this website. Registered users (hereinafter referred to as the "User") shall use the Service in accordance with these Terms.

Article 1 (Applicability)

  1. These Terms shall apply to all relations between the User and the Company regarding the use of the Service.
  2. In addition to these Terms, the Company may establish various rules and regulations for the use of the Service (hereinafter referred to as "Individual Provisions"). Regardless of their names, these Individual Provisions shall constitute a part of these Terms.
  3. If the provisions of these Terms conflict with the provisions of the Individual Provisions mentioned in the preceding paragraph, the provisions of the Individual Provisions shall take precedence unless otherwise specified in the Individual Provisions.

Article 2 (Formation of the Service Agreement)

In the Service, registration shall be completed when a prospective applicant agrees to these Terms, applies for registration by the method specified by the Company, and the Company approves the application.

Article 3 (Usage Fees and Payment Method)

  1. The User shall pay the Service usage fee as consideration for the Service by the method specified by the Company. Unless otherwise specified in an individual contract, the Service usage fee shall, in principle, accrue for each predetermined period starting from the time the Service usage contract is concluded. Therefore, even if the User does not fully use all the service hours allocated for that period, or if the service hours expire without being used within their validity period, the fee will not be reduced.
  2. Kick-off meetings and other preparations conducted prior to the start of the contract shall be counted as used hours for the first month, provided they were conducted with the User's consent.
  3. The User shall bear any additional expenses or costs incurred in using the Service, and reimbursable expenses shall also be paid to the Company by the method specified by the Company.
  4. If the User delays the payment of the Service usage fee or any other monetary obligations due to the Company, the User shall pay late damages to the Company at a rate of 14% per annum.

Furthermore, if the User delays payment of the Service usage fee or other monetary obligations, the Company may suspend the provision of the Service, and the accrual of the Service usage fee during such suspension period shall not be prevented.

Article 4 (Prohibited Matters)

The User shall not engage in the following acts when using the Service:

  1. Acts that violate laws and regulations or public order and morals.
  2. Acts related to criminal activities.
  3. Acts that infringe on copyrights, trademark rights, or other intellectual property rights included in the Service, such as the content of the Service.
  4. Acts that destroy or interfere with the functions of the servers or networks of the Company, other users, or third parties.
  5. Commercial utilization of information obtained through the Service.
  6. Acts that may interfere with the operation of the Company's services.
  7. Unauthorized access or attempting unauthorized access.
  8. Collecting or accumulating personal information about other users.
  9. Using the Service with fraudulent intent.
  10. Acts that cause disadvantage, damage, or discomfort to other users of the Service or other third parties.
  11. Acts of impersonating the Company's staff.
  12. Promotion, advertising, solicitation, or business activities on the Service that are not permitted by the Company.
  13. Directly or indirectly providing benefits to anti-social forces in connection with the Company's services.
  14. Other acts that the Company deems inappropriate.

Article 5 (Suspension of the Provision of the Service, etc.)

The Company may suspend or interrupt the provision of all or part of the Service without prior notice to the User if it determines that any of the following reasons exist:

  • (1) When performing maintenance, inspection, or updating of the computer system related to the Service.
  • (2) When the provision of the Service becomes difficult due to force majeure such as earthquakes, lightning, fire, power outages, or natural disasters.
  • (3) When computers, communication lines, etc., stop due to an accident.
  • (4) In any other cases where the Company determines that the provision of the Service is difficult.

The Company shall not be liable for any disadvantage or damage suffered by the User or a third party due to the suspension or interruption of the provision of the Service.

Article 6 (Limitation of Use and Deletion of Registration)

If the User falls under any of the following items, the Company may, without prior notice, restrict the User from using all or part of the Service or delete the registration as a User:

  • (1) If the User violates any provision of these Terms.
  • (2) If it is found that there is a false fact in the registered items.
  • (3) If there is a default in payment obligations such as fees.
  • (4) If there is no response for a certain period to communications from the Company.
  • (5) If the Service has not been used for a certain period since the last use.
  • (6) In any other cases where the Company determines that the use of the Service is not appropriate.

The Company shall not be liable for any damage caused to the User by actions taken by the Company based on this Article.

Article 7 (Withdrawal)

The User may withdraw from the Service by following the withdrawal procedures specified by the Company.

Article 8 (Disclaimer of Warranties and Limitation of Liability)

  1. The Company does not warrant, either expressly or impliedly, that the Service is free from factual or legal defects (including safety, reliability, accuracy, completeness, effectiveness, fitness for a particular purpose, security-related defects, errors, bugs, or infringement of rights).
  2. The Company shall not be liable for any damage caused to the User arising out of or in connection with the Service, unless such damage is caused by the intentional misconduct or gross negligence of the Company. However, this disclaimer provision shall not apply if the contract between the Company and the User regarding the Service (including these Terms) constitutes a consumer contract as defined in the Consumer Contract Act of Japan.
  3. Even in the case specified in the proviso of the preceding paragraph, the Company shall not be liable for any damage arising from special circumstances (including cases where the Company or the User foresaw or could have foreseen the occurrence of the damage) among the damages caused to the User due to default or tort caused by the negligence of the Company (excluding gross negligence). In addition, compensation for damages caused to the User due to default or tort caused by the negligence of the Company (excluding gross negligence) shall be capped at the amount of usage fees received from the User in the month when the damage occurred.
  4. The Company shall not be responsible for any transactions, communications, or disputes arising between the User and other users or third parties regarding the Service.

Article 9 (Changes in Service Content, etc.)

The Company may change, add, or abolish the content of the Service with prior notice to the User, and the User shall consent to this.

Article 10 (Changes to the Terms of Service)

The Company may change these Terms without requiring the individual consent of the User in the following cases:

(1) When the change to these Terms conforms to the general interest of the User.

(2) When the change to these Terms does not contradict the purpose of the Service usage contract and is reasonable in light of the necessity of the change, the appropriateness of the content after the change, and other circumstances related to the change.

When changing these Terms pursuant to the preceding paragraph, the Company shall notify the User in advance of the fact that these Terms will be changed, the content of the changed Terms, and the timing of their effectiveness.

Article 11 (Handling of Personal Information)

The Company shall properly handle personal information acquired through the use of the Service in accordance with the Company's "Privacy Policy."

Article 12 (Notice or Communication)

Notices or communications between the User and the Company shall be made by the method specified by the Company. Unless the User submits a change notification in accordance with the method separately specified by the Company, the Company shall deem the currently registered contact information as valid and send notices or communications to that contact information. Such notices or communications shall be deemed to have reached the User at the time of transmission.

Article 13 (Prohibition of Assignment of Rights and Obligations)

The User may not assign the status under the usage contract or the rights or obligations based on these Terms to a third party or provide them as security without the prior written consent of the Company.

Article 14 (Governing Law and Jurisdiction)

In interpreting these Terms, the laws of Japan shall be the governing law.

In the event of a dispute regarding the Service, the court having jurisdiction over the location of the head office of the Company shall be the exclusive agreed jurisdiction of the first instance.

Effective Date: July 17, 2026